All of the products in the SBD Online Store already reflect an applied discount.

Some payment methods may display the pre-discount total along with and applied discount equaling the displayed product price in the SBD Online Store.

Taxes applied at check-out are estimated tax values. Once each order is finalized, the tax total will be reflected and adjusted to the correct tax charge.

Taxes applied at check-out are estimated. Once your order is finalized, your tax amount will be adjusted and will be reflected on your order history.

Each SBD Employee, Retiree and Partner can make as many purchases on SBD Online up to and not exceeding $6,500 per Employee in 2024.

SBD Online offers PayPal as a form of payment.  In addition to the order confirmation and order history you receive from SBD Online, PayPal will also send you an order confirmation and provide order history in your PayPal account.  Please note that you may notice small variances in the itemized view of your order in PayPal, specific to product/cost/discount line items, however, the order totals and the amount you are charged will always be the same between SBD Online and PayPal.


Orders typically ship within 5 to 7 business days in the US. If your item(s) are backordered you will be contacted with an estimated ship date.

You will be notified of your shipment to the email address used at check-out. It will include the ship date and tracking information.

****We are unable to ship expedited or rush deliveries.

If you see an item marked as 'out of stock', it cannot be purchased at this time. Please check back as our inventory levels change daily.

Most orders will be shipped with UPS ground. If the weight of an individual item exceeds UPS weight and dimension guidelines, your order will ship with a LTL carrier. For these shipments you will be contacted by the carrier to schedule a delivery.

We are unable to ship to PO boxes or FPO addresses, but we can ship to any physical street address within the US. As you check-out, please verify the shipping information is correct, as we are unable to make changes to an address after payment confirmation.

Shipping is always FREE!

Your purchase is eligible to be returned up to 30 days after purchase.

If you'd like to return an item, please contact us at for a return authorization and instructions on returning your item(s).

If an item is defective, and within 60 days from the purchase date, we will issue you a prepaid UPS label to return the defective unit and a replacement item will be sent to you. If the item is not in stock or unavailable your purchase will be refunded.

If the item is non defective (and within 30 days of purchase), you are responsible for the return shipping charges.

Any defective item after 60 days of purchase will be handled through the Service Center in your area (your purchase confirmation is required for this).

Looking for warranty information or need to make a warranty claim? Click below for details by brand:











Yes. After logging into your account, click on 'My Orders' to view your purchase history.

Your payment method will be charged once your item has placed.

For items that require a minimum order quantity, the MOQ is noted on those product pages. You may only purchase up to 6 (six) of the same items during your order.

If you're looking for parts, tool repairs or service locations, please click here.

Licensed product is not offered through SBD Online, as it is managed by outside vendors and is not maintained within our own SBD Distribution Centers. For information on licensed products, please click here and view available items directly through our licensees.

To purchase MacTools products, please click here.

Find answers to our most asked questions

If you require assistance for topics not listed below, email us at and we'll get back to you during business hours (M-F 9am-5pm EST). Our team is committed to supporting you and will connect with you soon!

Still have questions?

SBD Employee Support

For current and active Stanley Black & Decker employees, please email SBD Online support at

Partners, Retirees, Friends & Family Support

For Partners and Retirees of Stanley Black & Decker, please also email SBD Online support at